One of the challenges within lean when implementing a suggestion system or any all-hands kaizen with a reward system is how to manage fairness in giving financial rewards. There is a need for both styles of training, engagement and problem solving, but suggestion systems have been neglected in comparison with six sigma programs. Ideally the experts that you have should teach and enable all others to solve problems, rather than be direct problem solvers. Your chances of finding and fixing problems is far greater when everyone is involved rather than just a few experts. Yet the lean philosophy argues for total involvement and kazen through practical problem solving at the small scale, while six sigma is heavier initially on training upfront for a select few experts. Both approaches are necessary and complementary to each other. Would you rather have 10 people each solving one $250,000 problem per year? Or would your rather have 100 people each solving ten $2,500 problems per year? This may be one of the key ways to distinguish continuous improvement via lean and continuous improvement via six sigma.
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